Conflict Resolution
Mediation and negotiation skills to resolve workplace conflict with clarity and emotional intelligence.
Program overview
Conflict Resolution helps managers, HR professionals, and team leaders handle disagreement before it damages trust and performance. Participants learn to identify root causes, understand escalation, and apply practical resolution strategies with stronger emotional intelligence.
Built for real workplace situations — not abstract theory — and suitable for HRDC claimable delivery.
Learning outcomes
- Identify conflict root causes
- Understand conflict escalation dynamics
- Apply resolution strategies effectively
- Enhance emotional intelligence skills
- Build stronger workplace relationships
Who this is for
- Managers, supervisors, and team leaders
- HR and client-facing professionals
- Project managers and corporate staff
HRDC claimable · Available as public or in-house training
Why organisations choose this program
Unresolved conflict slows decisions, weakens collaboration, and increases turnover risk. Equipping leaders with mediation and negotiation skills protects both culture and productivity.
Especially useful for teams under pressure, cross-functional environments, and client-facing roles.
Delivery options
- Standard module — request the brochure and program details
- Customised version — adapt scenarios to your organisational context
- In-house corporate run — scheduled for managers, HR, or mixed teams