Conflict Resolution: Handle It While It Is Still Small

What untrained teams do

• Avoid the person and slow collaboration
• Copy senior leaders into every disagreement
• Argue positions instead of interests
• Store resentment until appraisal or resignation

Skills worth practising

Listening without rebuttal, naming the issue neutrally, finding shared outcome, and agreeing a next step with ownership.

When to escalate

Harassment, integrity issues, or safety risks are not “team disagreements.” Resolution training includes knowing the boundary.

Program options

Conflict resolution and communication modules are available through Program Finder for intact teams or mixed leadership groups.