Both formats can be effective. The better choice depends on group size, sensitivity, customisation need, speed, and how you plan claimable spend.
Public training tends to fit when
- Headcount is small for one topic
- You need a fixed date quickly
- Cross-company learning exposure is useful
- Budget is per seat rather than per day
In-house tends to fit when
- The whole team must share one language and context
- Content must use internal examples
- Confidentiality matters
- You need one facilitator pathway across multiple groups
Decision tip
Start from the outcome and audience, not from the brochure. Then test format against timeline, budget, and claim documentation effort.
CXCons support
Use Program Finder for brochure requests, or request a custom in-house pathway when the module must be tailored.
